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Processing time
Orders without packing video are processed within 5 to 7 business days.
Orders with packing video are processed within 7 to 10 business days.
Tracking
A tracking email will be sent once your order ships. If you do not see it, please check your Spam or Promotions folder. For additional assistance, contact us on TikTok (@kibiscoop).
Order confirmation
Your order confirmation email usually arrives within 2 to 5 minutes.
Returns
Blind scoop orders are final sale. If an item arrives damaged or missing, please contact us on TikTok within 48 hours and provide photos.
Extra information
Orders ship from Ohio, USA. Shipping is currently available to the USA and Canada only, and all orders include tracking. Most items are handmade, and each scoop is carefully hand-packed.For live reveals and real unboxings, follow us on TikTok (@kibiscoop).Special requests can be added at checkout, such as preferred colors or character themes. We will do our best to accommodate your request.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.